Most agency newsletters are a little in love with themselves. This ain’t that.
Digital Matters is our regular email newsletter featuring handpicked tech-first ideas and industry trends.
This is the nice to meet you part.
Contact
Let’s talk about how we can help.
Phone
+1.610.902.0000
Emails
hello@thinkitfirst.com
jobs@thinkitfirst.com
Address
40 E. Montgomery Ave., #69
Ardmore, PA 19003
Are we a good fit?
The answer is usually, YES! While our team possess the capabilities and competence to work with almost any organization, we partner with only those whom we know we can make maximum impact. Let’s find out everything we can about you and what you’re trying to achieve.
Book a Strategy CallWe work with diverse organizations who are:
In it to win
If you’re interested in taking calculated risks and standing out from the crowd, we’re here to help you rise above your competitors.
Ready to do what it takes
We work with people who love to grow, evolve, and conquer challenges. If you’re eager to work hard and make things happen, let’s talk.
Can make decisions
Never-ending feedback loops are for those who can’t get out of their own way. Decisions drive progress and get things done. We prefer to get things done.
Willing to participate
While most of our work is done-for-you, there are times when we will need your input to keep going. We’re not for those who want to stand on the sidelines.
Open minded
We always start with why. You may be pushed to question what you’ve always done. We only ask that you keep an open mind for something better.
In it for the long haul
Every partnership has the potential for long term success. We’re committed to earning your trust so we can build a long-lasting relationship that grows with your business.
FAQs
Partnerships, unpacked
Traditional agencies often rely on design interns or outsourced services for web development, while charging high retainers. They use account managers as intermediaries, leading to a lack of transparency in who is actually working on your project.
When you partner with us, you have a direct line of communication to the senior-level experts that are actually doing the work. Our approach is centered on strategy and utilizing business insights to discover and test the best digital solution. We prioritize transparency in our communication and decision-making processes.
We believe you should feel like you’re working with a team that listens to you, has your back, and the best interest of your business in mind. We really REALLY believe in providing great service day after day. This is where most agencies fall down. We think there’s huge potential in fixing the trust issues out there. Many of our clients complain to us about their previous agency experiences. We guarantee your satisfaction, and put it in writing to hold us accountable. We’ve been told working with us is easy – and that’s just awesome.
Ultimately, our work is owned by you. We ask that you remain involved and responsive for the duration of each project phase. We will do most of the heavy-lifting, and keep you updated about how things are going and what we need to keep the project moving forward. Some of the things we will need from you from the get-go: Access to existing accounts and passwords for certain services like DNS registry, old websites, FTP, etc or introductions to the parties that have access to these resources.
Your involvement is critical to help keep the project on track.
We like to be flexible and responsive to your needs, we also like to deliver what we promise within the timeframes and budgets we have allowed. If you ask us to add new features to your website while we are building it, we will most likely ask why? If we all agree that your new request will help us achieve our objectives then we will be more than happy to oblige.
If this new feature is something you would like to add to your website but is not directly tied to your original objectives, then we will suggest a change order or possibly we will schedule it for a second iteration of the website once it has been launched. Change Orders will be priced at a blended creative rate of $150/hr. The blended creative rate is a mixed rate including strategy, consulting, design, and web development. The scheduling of a new phase after the initial launch of the website will require a new proposal or we’ll just roll it into one of our digital support plans.
We strive to make the price quoted in our proposals all-inclusive; however, there are times when other incidental expenses may occur. Potential incidental expenses may include stock photography and video, third-party subscription fees, or custom fonts.
The answer is yes — we call it “Support”. A Think It First digital solution is a flexible and durable tool designed to evolve with your business. Our goal is to help you get the most from your investment long after launch. We stand behind our products and provide the support you’ll need to protect your site’s overall appeal and value, keep it secure, and running in tip-top shape, so that you present an optimal experience to your customers on every device. Learn more about our support plans here.
Real results from actual clients.
Read Real ReviewsOur reviews are independently procured by Clutch, a third-party agency review platform that conducts one-to-one interviews with clients on behalf of their agency partners.
It’s all publicly available on clutch.co and we think that’s pretty great.
